Older Australians are the people we cherish the most—our mothers, fathers, aunts, uncles, grandparents, and great-grandparents.  The aged care sector supports our loved ones to continue living meaningful lives as they grow older. Because they mean so much to us, it’s important that the people delivering our aged care services are well-trained and highly skilled.


Our focus is on supporting your business to develop the skills of your workforce, ensuring the ongoing provision of exemplary services, in residential care and in-home care. We understand the complex requirements of being able to cater to the differing care and support needs and preferences of individuals, and differences in identity and culture. Our solutions bring together the best training content, technology and delivery methods to suit your business.

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Solutions and services 

TAFE Queensland has a range of solutions available to suit you. Our work is completely scalable, whether you're looking for a one-off training program or a fully customised enterprise solution.

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Recognition of prior learning and gap training

Recognition of prior learning (RPL) is perfect for organisations that have experienced employees who don’t hold a qualification.  We work with individuals to recognise their skills, and complete a gap training plan. In response to the Royal Commission into Aged Care we have re-designed our process to support employers in the industry.

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Accredited training

We offer a range of quality accredited training options including the Certificate III in Individual Support (Ageing) (CHC33015), Certificate III in Individual Support (Ageing, Home and Community) (CHC33015), Certificate III in Individual Support (Disability) (CHC33015),  and for higher level skills development, and the Certificate IV in Ageing Support (CHC43015).

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We offer traineeships in the Certificate III in Individual Support. This is a great option for new-starters beginning their career in aged care and for existing employees. Trainees will work towards the completion of a nationally recognised qualification while learning valuable skills at work and under the guidance of our experienced and specialist teachers.

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Micro-credentials are short, highly-targeted courses designed to help employees improve specific skills. We can create micro-credentials specific to your needs, or provide access to our existing suite including cultural competence, digital literacy and research. Micro-credentials are a cost-effective way of providing professional development to your staff to upskill them and keep them current.



Language literacy and numeracy
Language, literacy and numeracy

We offer a range of solutions to support learners with literacy and numeracy issues. We use the Basic Key Skills Builder (bksb) to determine reading and numeracy levels within the Australian Core Skills Framework (ACSF). The bksb tool identifies current working levels for English and maths, as well as gaps in the individual’s skills. For each skill gap, there is a learning resource that includes practical exercises and answers to help an individual find success. We also offer Foundation Skills programs that support individuals build their English language skills.

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Workforce development planning

Workforce development planning ensures you have the right people in the right place at the right time. As part of our process we work with you to create a plan that:

  • outlines required training to fill skills and knowledge gaps
  • identifies future needs as your business changes and industry demands diversify
  • addresses downtime, turnover and recruitment costs
  • improves staff retention and morale

JobTrainer funded courses for aged care workers

New and existing workers are now eligible to access JobTrainer funded courses in individual support, allied health, and health services assistance, regardless of their age or employment status. That means staff can upskill or reskill and gain a nationally-accredited qualification at no cost (eligibility criteria apply). Contact us today to find out how you can take advantage of this great opportunity. 

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Available courses


Eligibility criteria

To be eligible to access the selected courses at no cost students must:

  • permanently reside in Queensland
  • be an Australian citizen, Australian permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen
  • have finished school or no longer be at school (including home schooled)
  • not already be enrolled in training (includes VET and higher education courses)
  • not have previously completed a qualification funded under the JobTrainer Fund.

We employ over 2,500 teachers and trainers across Queensland. All of our teaching and training staff are appropriately qualified with significant industry experience, meaning we can meet your skills and workforce development needs across Australia. Our team – dedicated to building the skills of our aged care workforce  are experts at what they do, and can offer specialist training in areas like dementia, palliative care, and trauma care/wounds.

Deb Blow
Director of Faculty (Health and Nursing, Gold Coast)

Deb Blow, RN BN Grad Dip Crit Care Grad Dip FET GAICD, has worked in the health industry for over 30 years. After starting out in aged care, Deb went on to become an Enrolled Nurse and then a Registered Nurse. Deb has worked in a diverse range of areas including aged care, surgical, emergency, peri-operative and critical care in public, private and rural/remote settings prior to transitioning to the university and then VET sector.

Deb holds roles on national committees such as: Director, Australian Nursing and Midwifery Accreditation Council (ANMAC) Board; Member of the Nursing and Midwifery Strategic Reference Group; and Member of the National Enrolled Nurse Advisory Council (NENAC). Deb has also represented TAFE Directors Australia in Commonwealth appointed expert advisory groups in health, aged care and nursing.

Deb is the recipient of the National Achievement Award from the 2020 Australian Training Awards.

Bev Charnley
Community Services Product Lead & Strategic Projects, Community Services

Bev holds a number of qualifications including a Master of Education, Graduate Diploma in Health Science and an undergraduate in education and is a registered teacher with the Queensland College of Teachers. In her role as Community Services Product Lead Bev works with teachers and industry across multiple sectors including aged care, leisure and health, disability, mental health, youth work, counselling, early childhood, education support and child protection. Bev is engaged in several strategic initiatives relevant to the community services workforce and has led large strategic initiatives on behalf of TAFE Queensland for the past 10 years.

Bev convenes several project steering groups and sits on a range of committees including the national TAFE Aged Care Taskforce (TACT). She is the recipient of multiple education and training awards as well as major sector awards.


Key account management personnel

Helping you achieve your training and workforce goals is important to us. Contact us today by submitting an enquiry below. Our key account management (KAM) team will be in contact, and one of our KAMs will work with you to develop the perfect solution.

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Robert Petherbridge
Executive Director Business Development
Sam Wakeham
Business Development Officer
Dean Sherwell
Business Development Lead
Katie Noske
Katie Noske
Business Strategies Consultant
Maddy Alberich
Business Development Officer
Kay Turnley Gros
Kay Turley-Gros
Business Development Manager
Rosemary Potter
Project Manager

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